Last Updated: March 15, 2025
Compliance: PIPEDA (Canada) & General Data Protection
1. Introduction
Frost Air Deals ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Note: We act as a travel facilitator connecting users with flight operators and resort partners. We are not an airline carrier.
2. Information We Collect
We collect data to provide and improve our Service. The types of data collected include:
Personal Identity Data
First name, last name, date of birth (for age verification on Prestige packages), and gender.
Contact Data
Email address and telephone numbers provided during booking inquiries or newsletter subscription.
Travel Preferences
Preferred destinations, departure dates, and package types (e.g., Hospitality or Flight Only).
Technical Data
IP address, browser type, time zone setting, and location data to customize currency display.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
To facilitate flight and hotel bookings with our partners.
To verify eligibility for "Prestige" or "Invitation Only" packages (Age verification 19+).
To manage our relationship with you (notifying you about changes to terms or privacy policy).
To deliver relevant website content and advertisements to you and measure the effectiveness of the advertising we serve to you.
4. Disclosure of Your Data
We may have to share your personal data with the parties set out below for the purposes set out in section 3:
Travel Partners: Airlines, hotels, and integrated resort operators to fulfill your reservation request.
Service Providers: IT and system administration services.
Professional Advisers: Lawyers, bankers, auditors, and insurers.
Regulators: Revenue Canada and other authorities who require reporting of processing activities in certain circumstances.
We do not sell your personal data to third-party marketing companies without your explicit consent.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
We use SSL encryption for all data transmission forms on our website.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your data
8. Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us:
Postal address: 100 King St W, Suite 5700, Toronto, ON M5X 1C7, Canada
We Value Your Privacy
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